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East Enfield Medical Practice
 East Enfield Medical Practice
national health service

 

Patient feedback is important to us to help improve our services and all – whether positive or negative – is studied carefully for learning points. We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service or would like to tell us what we can improve, please let us know. Speak to whoever you feel most comfortable with – your GP, our practice managers or our reception staff. All will be happy to help.


We also welcome your comments via the "friends and family test" –ask at reception for details.

In the majority of cases, concerns can be resolved face-to-face or over the phone. However, if you feel we have not dealt with the issues you have raised as you would wish, you can ask for a copy of our complaints procedure and complaints form.

 

If you are still unhappy, you can take your complaint further. Please contact NHS England on 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: england.contactus@nhs.net


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