Practice Charter

Our Commitment to You:

  • You will be greeted politely and treated with respect and courtesy by all members of the health team.
  • You will be offered an appointment with a doctor within 48 hours.
  • You will be offered a same day emergency appointment if you need to see a doctor urgently.
  • You have the right to see your health records, subject to limitation in the law. These are kept confidential at all times.
  • All information disclosed to you remains confidential.
  • Suggestions, comments and complaints will be dealt with promptly.

Your Responsibility to Us:

  • Please treat our staff with courtesy.
  • Please inform us if you wish to cancel or postpone an appointment.
  • Please remember one appointment is for one patient.
  • Please respect our premises and other patients using our services.
  • You are largely responsible for your own health and it is up to you to take the advice and actions recommended to you.
  • Please advise us of any change of name, address or telephone number.
  • Please help us to help you
  • We need your help if we are to continue to improve our services to you. We would welcome any comments or views about your experiences.