Patient feedback is important to us to help improve our services and all – whether positive or negative – is studied carefully for learning points. We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service or would like to tell us what we can improve, please let us know. Speak to whoever you feel most comfortable with – your GP, our practice managers or our reception staff. All will be happy to help.
If you wish to put your complaint in writing please send your complaint to:
Dr M K Abedi. 340 High Street Enfield EN3 4DE. Email: firstname.lastname@example.org
Our Complaints leaflet and policy is available from reception.
Alternatively, you can contact NHS England. PO Box 16738, Redditch, B97 9PT. Their telephone 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: email@example.com
If you are dissatisfied with the outcome, the Ombudsman is independent of Government and the NHS. You can contact on their helpline on 0345 015 4033, fax them on 0300 061 4000, email them at firstname.lastname@example.org, or correspond via post to Millbank Tower, Millbank, London, SW1P 4QP.
Further information about the Ombudsman is available at www.ombudsman.org.uk
If you need any help from an independent body you may wish to contact London independent Health complaints Advocacy Service, Telephone: 02035535960 or email LondonIHCAS@pohwer.net. POHWER may write letters for you and assist you present your case, if you wish. Their service free of charge.