Appointments
All consultations with the doctors or nurse are by appointment only.
How to make an appointment?
You can make an appointment via the following ways:
- By visiting Appointments. Your request will be assessed and assigned to the best person to help you with your concern.
- Booking an appointment via Patient Access. You will need to be registered for our online services. Please complete our Register for Online Services form to use this option.
- By calling the practice on 0208 344 9710.
Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand.
Tuesday evening doctor appointments are available for patients who work and cannot attend during the day. When booking, please tell the receptionist if the appointment is with a doctor or nurse and if it is routine, or for a special test, clinic, or immunisation.
Your Appointment
Consultations are normally for 10 minutes and for one patient only. If more than one member of your family need to see the doctor, please book a separate appointment for each person.
Please arrive on time for your appointment if you arrive late you may be asked to re-schedule the appointment. If you are unable to keep an appointment please let the receptionist know as soon as possible so that the appointment can be allocated to another patient.
Urgent Appointments
If you need to be seen urgently phone the surgery for an ‘on the day’ urgent appointment.
Please tells us as soon as you can if you can’t make your appointment. Wasted appointments cost the NHS money and affect other patients who need to see a doctor. This surgery publishes do not attend (DNA) data to explain to patients how many appointments are being wasted.
Appointments Information
- Please use NHS 111 online tools to see if you can self manage first.
- Do not attend the surgery for any reason unless you have been advised to.
- To request telephone consultations/request prescriptions/check your results, please do so via the relevant forms on our website or via the NHS App.
- The identification process can occur completely online and you do not need to come into the surgery to do this.
For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.
The practice will continue to have processes to ensure childhood immunisation and other essential care continues.
If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.
Cancelling an Appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
You can cancel your appointment in any of the following ways:
- Using our Cancel an Appointment Triage.
- Via Patient Access.
- If we have your mobile number you will receive a reminder by text of your appointment time. Just text back ‘cancel’ and the system will cancel your appointment.
- By calling the practice, please visit our Contact Us page.